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Downtime

This page is to provide information, updates and resources for planned and unplanned downtimes for all sites using Meditech EXPANSE.

Physician Updates Page | Nursing & Allied Health Updates Page

This page is to provide information, updates and resources for planned and unplanned downtimes for all sites using Meditech EXPANSE.

Physician Updates Page | Nursing & Allied Health Updates Page

  • Scheduled Downtime for 1Health - Meditech Update June 13, 2023


    Impacted users: All Meditech users will be affected.


    When: Starting Tuesday, June 13 at 12:30 am until 5:00 am.


    Impact: The entire Meditech System will not be available during this outage. All other systems, such as email, phone, internet, SharePoint etc … will not be affected.


    Process/Support: For urgent support during this outage, please call your on-call support number.

    Each department should ensure that they are ready to use our Downtime System (IPeople Offline Views) during this downtime and that they are familiar with their Downtime Procedures.

    https://1healthyukon.ca/1health-downtime


    For more information, contact:

    Bob Van Drunen

    Yukon Hospitals Corporation– Manager Information Technology

    867-393-8888

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  • Scheduled Downtime for 1Health - Meditech Priority Pack Update

    Impacted users: All current Meditech users will be affected.

    When: Starting Tuesday, April 25 at 1:00 am until 6:00 am.

    Impact:

    • The entire Meditech System will not be available during this outage. All other systems, such as mail, phone, internet, SharePoint etc … will not be affected.

    Process/Support:

    • For urgent support during this outage, please call your on-call support number.
    • Clinical Informatics support will be available onsite from 9:00pm to 12:30am to review downtime procedures with staff.

    Preparation:

    • Each department should ensure that they are ready to user our Downtime System (IPeople OfflineViews) in the YHC Links folder during this downtime. Also be familiar with the Downtime Procedures.
    • Downtime Procedures are available here: https://1healthyukon.ca/1health-downtime

    Post Update:

    • An email communication with be distributed once MEDITECH is back online
    • Follow back entry procedures as per downtime processes in your area
    • At the elbow support will be provided by the MEDITECH support team for education and any issues that arise.


    For more information, contact:
    Bob Van Drunen
    Yukon Hospitals Corporation– Manager Information Technology
    867-393-8888.


  • Scheduled Downtime for 1Health - Meditech Update


    Impacted users: All current 1Health Meditech users will be affected.

    When: Starting Tuesday, March 28 at 12:30 am until 5:00 am.

    Impact: The entire Meditech System will not be available during this outage. All other systems, such as mail, phone, internet, SharePoint etc … will not be affected.

    Process/Support: For urgent support during this outage, please call your on-call support number.

    Each department should ensure that they are ready to use our Downtime System (IPeople Offline Views) during this downtime and that they are familiar with the Downtime Procedures.

    https://1healthyukon.ca/1health-downtime

    For more information, contact:

    Bob Van Drunen

    Yukon Hospitals Corporation– Manager Information Technology

    867-393-8888.

  • Scheduled Downtime for 1Health - Meditech Update

    Impacted users: All current 1Health Meditech users will be affected.

    When: Starting Tuesday, December 13 at 12:30 am until 6:00 am.

    Impact: The entire Meditech System will not be available during this outage. All other systems, such as mail, phone, internet, SharePoint etc … will not be affected.

    Process/Support: For urgent support during this outage, please call your on-call support number.

    Each department should ensure that they are ready to use our Downtime System (IPeople Offline Views) during this downtime and that they are familiar with the Downtime Procedures.

    https://1healthyukon.ca/1health-downtime

    For more information, contact:

    Bob Van Drunen

    Yukon Hospitals Corporation– Manager Information Technology

    867-393-8888.



  • Urgent - Internet Outage July 23 at 2300

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  • June 28 Planned Downtime

    Impacted users: All current 1Health Meditech users will be affected.

    When: Starting Tuesday, June 28 at 3:00am until 5:00am (2 hours)

    Impact: The entire Meditech System will not be available during this outage. All other systems, such as mail, phone, internet, SharePoint etc … will not be affected.

    Process/Support: For urgent support during this outage, please call your on-call support number.

    Meditech Support – 867-393-8601

    IT Support – 867-393-8602

    Each department should ensure that they are ready to use our Downtime System (offline views) during this downtime and that they are familiar with the Downtime Procedures.


    For more information, contact :

    Bob Van Drunen

    Yukon Hospitals Corporation - Manager Information Systems

    867-393-8888.

  • June 7 Downtime CANCELLED

    Due to unexpected circumstances the Meditech outage planned for June 7, 0400 – 0600 will be postponed to a later date.

  • June 7 Planned Downtime


    Scheduled Downtime for 1Health - Meditech Update

    Impacted users: All current 1Health Meditech users will be affected.

    When: Starting Tuesday, June 7 at 4:00 am until 6:00 am (outage is expected to last up to 2 hours).

    Impact: The entire Meditech System will not be available during this outage. All other systems, such as mail, phone, internet, SharePoint etc … will not be affected.

    Process/Support: For urgent support during this outage, please call your on-call support number.

    Meditech Support – 867-393-8601

    IT Support – 867-393-8602

    Each department should ensure that they are ready to use our Downtime System (offline views) during this downtime and that they are familiar with the Downtime Procedures.

    For more information, contact the 1Health Team - 867-393-8601.

Page last updated: 05 Feb 2025, 09:37 AM